3cx Platinum Distributor – Packet360 Technologies

3CX Communications System

— Enhance your 3CX Partner Experience With Packet 360

Why choose Packet 360 as your 3CX Solutions Provider?

Packet 360 is the first 3CX PLATINUM Solution Provider in the Middle East and Africa Region, Having wast experience in the product since 2012. Packet 360 is uniquely positioned to offer advice and guidance to any 3CX Partner ensuring best practice and increasing the knowledge and confidence of those 3CX Partners.

We also distribute a wide range of ICT products from Dinstar & Snom providing a turnkey solution for all business communications requirements.

KEY PARTNER BENEFITS

FIRST LINE SUPPORT

Our 3CX Advanced Certified Engineers are available to provide advice, guidance and first line support to our 3CX Partners.

CUSTOM INTEGRATIONS

We provide customized integrations with CRM's and advance automated Call Flows to meet your customer's requirements.

DISCOUNT

Any products bought alongside a new 3CX licence will automatically attract a discount.

SAME PARTNER BENEFITS

All 3CX partner benefits remain the same; partner portal, technical support, training events etc. All 3CX license purchases contribute to annual revenue targets, usual partner discounts apply.

PAYMENT TERMS

Customers with credit accounts need only send us a PO and new licences will be provided, upgraded or renewed with lightning efficiency.

LOCAL TELECOM/CLOUD HOSTING

Cloud-based Dubai hosting and 3CX setup available for those 3CX Partners wishing to offload these responsibilities.

INSTANT LICENSE ISSUE

It is issued in just one step and within five minutes for a group of activities that do not need external approvals

REGIONAL EXPERIENCE

Regions provide a vital bridge between global frameworks and national development agendas, and regional implementation informs global

GLOBAL DIDs OF 200 COUNTRIES

The Global Leaders of DIDs in Middle East

MONTHLY 3CX TRAINING SESSION

We have monthly trainings covering Sales, Basic, Intermediate and Advance certifications to help your team deliver the best that 3CX offers

MULTIPLE PAYMENT OPTIONS

We offer a wide range of payment options through Credit Card, Paypal, Wire Transfer, Cash or Cheque Deposit

ACCESS TO CERTIFIED HARDWARE

Gain seamless access to high-quality, certified hardware designed for superior performance, security, and industry standards.

The 3CX Partner Levels: A Quick Guide

Our partner level tiering system is designed for your profit and growth. With straightforward goals and requirements, 3CX Partners can easily progress through the tiers to receive more attractive benefits and higher profit margins. Starting out as a 3CX Partner in training, you’ll be expected to get 3CX Certified and start making sales so that you can move on to the Bronze, Silver, Gold, Platinum or Titanium level. Set your goals and become a 3CX Power Seller!

* If less than 10 Silver+ Partners in search area
The annual revenue target must be achieved by December 31st. If you reach the target earlier, you will be promoted instantly.

3CX Certified Engineer's

All Our Engineers are Certified with 3CX and leverage over 10+ years of experience

and over 100+ installations with the product

You are in good hands !!

PBX: Reinvented for Remote Workforce

3CX is a software-based PBX, which not only replaces proprietary phone systems, it also delivers a complete Unified Communications solution as it’s an open standards software IP PBX

Why 3CX PBX Phone System?

Unlimited Extensions

CRM Integration

Auto Attendant / IVR

Voice Mail

Call Recording

Call Accounting

Paging & Intercom

Scales Seamlessly

Missed Call Notification

Enterprise-Grade, friendly on the budget

In Built Chat

(Live Chat & Facebook)

Web Conferencing / Video Meetings

Remote Working with 3CX App

Effortless User & System Management

3CX App for (Windows | Android | iPhone | Web Client)

Software PABX Enabling on cloud or on-Premises Installation

Superior Call Center Features (Queues, Whisper, Barge, Reporting)

Whatsapp Intergration

3CX Integration Tools

3CX - Your Unified Communications Solution Made Easy

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

3With 3CX’s modern, intuitive VoIP soft phone and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Eliminate expensive voice mail tags
Avoid unnecessary transfers of phone calls that irritate customers
Visible from all Apps: Mac, Windows, iOS, Android & web

Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

Forward voicemails to inbox
Listen to voicemails without calling in
Faxes are received as PDF files in your email

Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

Chat with website visitors, real-time
Send text messages, links and more at no additional cost
Available on web, Mac, Windows, iOS & Android apps

Click to Call from Any Browser or CRM

With the 3CX Click to Call extension for Chrome and Firefox you can make calls directly from any browser or CRM via the 3CX Web Client. Make outbound calls with a single click of the mouse and eliminate the need to copy and paste numbers.

Automate tedious and time-consuming workflow processes for staff
Phone number detection – Detect international or all phone numbers
Highlighted contacts – Numbers are identified and underlined

Customer Service with Contact / Call Center Software

3CX offers advanced call center features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology.

With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for a truly seamless customer experience.

3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never Miss a Call - Advanced Contact Center Reporting

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back option for customers not willing to wait

Interested in 3CX?

Are you working on something great? We’d love to help make it happen.
Get in touch now .